If you discover missing indemnity files while auditing, what should you do?

• A. Contact Self Insurance plans for assistance
• B. Contact the prior administrator and inform the employer
• C. Contact the administrative director and request an audit
• D. Contact the information and assistance office for assistance

Answer: (B)

When faced with the discovery of missing indemnity files during an audit, the best course of action is to contact the prior administrator and inform the employer. This is crucial because the prior administrator may have a comprehensive understanding of the records and can provide clarity or assistance in retrieving the missing files. Notifying the employer ensures they are kept in the loop and can make informed decisions regarding the next steps, which is essential for maintaining transparency and effective communication about the issues at hand.

Taking this action can also help reinforce accountability, as the prior administrator may be responsible for maintaining those files or could provide insight into what might have happened to them. This step promotes a thorough examination of the situation, potentially leading to the recovery of the missing files and prevention of future incidents.

While contacting a self-insurance plan or the administrative director may seem like viable options, these could lead to delays or miscommunication. Approaching the information and assistance office might also lead to generalized information without direct action being taken regarding the specific missing documentation. Therefore, the most efficient and effective response in this situation is to directly involve the prior administrator, ensuring that all parties are informed and can collaborate on resolving the issue.